Academic Calendar
 for OutlookTM

 supports Outlook 2002-2010

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Trouble shoot installing

If you are having trouble with installing Academic Calendar here is a list of points to check.

Are you running Outlook?
Are you sure you are using Outlook rather than Outlook Express?  Academic Calendar does not work with Outlook Express

Is Academic Calendar installed properly?
 Go to Control Panel > Add and Remove Programs.  If Academic Calendar has been installed properly it will be listed there.  Check that there is only one entry with Academic Calendar in its name.  If there are more than one they will conflict.  Uninstall them all and install the latest version.

Is Crystal Reports installed properly?
 Academic Calendar uses a component called Crystal Reports for its printing and print preview features.  It must be installed before Academic Calendar.  Go to Control Panel > Add and Remove Programs.  If Crystal Reports Basic Runtime for Visual Studio 2008 has been installed properly it will be listed there.  If it is not there go to www.outlook-academic.com/ACal/Download.aspx  where you can download it.

Is the Microsoft .NET Framework installed?
The Microsoft .NET Framework is installed on most computers nowadays but if you are running an older machine it is worth checking.  Go to Control Panel > Add or Remove Programs .   If Microsoft .NET Framwork  2.0 is not on the list of currently installed programs you need to install it.  Go to www.outlook-academic.com/ACal/Download.aspx  where you can download it.  If, when you first try to install Academic Calendar on a computer without .NET 2.0 you will get a message asking if you want to install it.  Unfortunately, if you say Yes you are taken by Microsoft to a page where the NET 4.0 version is offered rather than NET 2.0.  Use the link on the Academic Calendar web site Download page instead.

Are you running the latest version?
It may be that the problem you have had has been fixed in the latest version of Academic Calendar. You can see which version you are running by clicking the left had button on the Academic Calendar toolbar.  If you are running Outlook 2010 it is the right had button on the Academic Calendar ribbon tab.  You can see the version number of the latest version on www.outlook-academic.com/ACal/Download.aspx

Was there an error mentioning secman?
 One of the components Academic Calendar uses is called secman and this should be automatically installed and registered as part of the normal installation process. There have been cases where this did not happen with the result that an error occurs when Academic Calendar tries to use it. You can rectify this by downloading and installing secman separately. On the Academic Calendar web site download page there is a link at the bottom for Outlook Security Manager (secman). Download and install this. You will need admin privileges on the computer.

Has Academic Calendar been disabled?
 If everything indicates that Academic Calendar has been successfully installed but it does not appear when you start Outlook check to see whether Outlook has disabled it.  The way you can fix this depends on the version of Outlook you are using.

    Outlook 2010

    File > Options > Add-Ins

    At the bottom of the form is a drop-down .  Change it from Manage COM Add-ins to Manage Disabled items and click Go.  If your add-in has been disabled it will be on the list and you will be able to click the Enable button to re-activate it.

     

    Outlook 2007

    Tools > Trust Center > Add-ins

    At the bottom of the form is a drop-down .  Change it from Manage COM Add-ins to Manage Disabled items and click Go.  If your add-in has been disabled it will be on the list and you will be able to click the Enable button to re-activate it.

     

    Outlook 2003

    Click Help on the main menu then About Microsoft Outlook.

    At the bottom right of the form I a button for Disabled Items. Click it.

    If your add-in has been disabled it will be on the list and you will be able to click the Enable button to re-activate it.

Did Outlook load Academic Calendar correctly?
If Academic Calendar seemed to install correctly but does not show up in Outlook something may have prevented it from loading.  In you My Documents folder (just Documents on Windows Vista and Windows 7) you will find a folder called Add-in Express.  In it will be one or two log files called adxloader.log and adxRegistrator.log (though the .log part may be hidden depending on your computer's settings).   You can send these to us as email attachments to support@greenhillsoftware.co.uk.  They may help us identify any loading problems.

Is the Windows Region information correct?
In some circumstances, in versions before 3.1.3.0, when the user did not have the Windows Control Panel Regional Settings set to UK the Add-in has failed to register. Academic Calendar installed runs and reports success but when Outlook is launched Academic Calendar is nowhere to be seen. The AdxRegistrator.log file in My Documents\Add-in Express containers references "String was not revognized as a vaild datetime". To fix this uninstall Academic Calendar, then go to Control Panel and select Region and Language and set Format to EnglEnglish(United Kingdom).

Do you get an error if you try to uninstall

This probably means that the install files have been corrupted in some way.  Microsoft provides a special tool to uninstall in these circumstances. It is at Uninstall Fixit

Are there any other clues about something going wrong?rong>
If an error message appears and asks if you want to send it then please do.  Our first job is to try to recreate your error as the first step to fixing it.